FAQ

Frequently Asked Questions:

How does a sale work? 

PLEASE CLICK THE HOME PAGE BANNER FOR DETAILS ON THE PROMOTION!

 

I can't get past Step 1 or I can't add shirts to the cart.

You need to choose size, color and style before adding to cart.

You MUST allow cookies to be stored on your computer or we can't put the product in the cart.  No program can.  Also, if you have a cookie blocker, turn it off.

 

How long will it take to get my order?

Finished orders ship out after printing within 2-3 business days, unless you pick UPS or Priority mail then it ships out the next business day. Will be there in about 2-5 days afterwards We will e-mail you a tracking number when it ships (check your spam folder if you don't get it). If you need your order fast, use UPS or Priority Shipping. Priority and UPS is shipped out the next business day. For international orders, it can take 1-4 weeks to get there. It has been shipped...and will get there soon… DON'T WORRY.

International Friends

Depending on your delivery location, country, and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with JungleLAD, and you will be required to pay them to receive your package. This is something beyond our control. We can not mark it as a gift.

I want to send as a gift, can I?

Our receipts, don't include prices. You don't need to do anything special. Marking as a gift for overseas purchase doesn't avoid taxes.

What is a regular tee? What is the difference between regular tees and super soft ring spun and heavy duty tees.

Regular tees are just like most tees out there. They are made by Gildan. Super Soft cotton that is more of a slimmer fit and very soft material. I normally wear 1 size larger when i wear super soft. Heavy Duty is like our regular tees but a heavier shirt.  Check the size chart for your size. These are pre shrunk shirts. Most are 100% cotton. .

Are the shirts good quality?

Yes!! We use 100% cotton, heavy duty t-shirts (Ash is 90/10 due to the blend). The designs are professionally silk screened. Most of the men's reg shirts are Gildan up to 5xl.  

What methods of payment can I use?

We accept Visa, Mastercard, American Express and Discover. We do not accept checks or money orders. Also please note we only accepts cards that 3Ds technology to avoid fraudulent behavior, if your card is 2D tech it will be rejected automatically by the system.

Do you have a catalogue you can send me?

Sorry, since we offer over 3000 designs and are constantly adding new designs, a catalog would be obsolete right away. For this reason our assortment can only be viewed on-line.

Can I return or exchange an item?

 

JungleLAD DOES NOT accept returns or order cancellation.

 

-Please include the packing list and/or a note with your return:

Order number, name and email of the purchaser, name and address of where you would like us to send the replacement shirt.

-We do not charge a restocking fee, however, customer is responsible for return shipping.

 

How do I return a product I purchased? (Refund & Exchange)

 

"JungleLAD is a company that follows a Print on Demand approach. This implies that all products are custom-made and manufactured only when an order is placed. 

This also means that returns and exchanges are not supported for instances when the customer has ordered the wrong size, color, or changed their mind.

However, In case of a damaged product or a manufacturing error, JungleLAD is happy to offer a free reprint or a refund if you contact with in 7 days of product delivery."

Order Cancellation is Not Applicable.

  

Why do you charge sales tax in my state?

Most states now require us to collect sales tax. We do so by law.  

Do you have a size chart?

Yes, our shirts are pre-shrunk and TRUE TO SIZE.   There is a tab below each design that has the size chart.

How much are your shipping charges?

Shipping charges are calculated automatically by the shipping courier depending on the destination and shipping method, we provide different shipping options to suit your needs.

Do you ship internationally?

We ship all over the world. If you do not see your area listed, we don't ship to you at this time.

There is a issue with my order. How do I get it fixed?

Let us know if there is a issue by contacting us on our CONTACT US page at the bottom of the website. We will check it out and if we find a problem, we will fix for you. We may ask for a photo to save time. We will do whatever it takes to correct the issue.  

How can I contact you?

The fastest way to get a fast reply is via email. misleadingdesigns@gmail.com

Can I cancel and order once it has been processed and paid for?

No, Sorry. Please refer back to Return &Exchange section.

Do you "buy" design ideas for your site?

We do not pay for design ideas.